Performance of Palu City Transportation Agency Employees in Enforcing Illegal Parking Regulations in Strategic Areas of Palu City
Published:
2026-11-09Downloads
Abstract
This study examines the performance of employees of the Palu City Transportation Agency in enforcing regulations against illegal parking in strategic areas of Palu City. It uses a descriptive qualitative approach. Ten informants were purposively selected: the Head of the Transportation Agency, the head of the relevant division, three members of the illegal-parking enforcement task force, two parking attendants, and three members of the public. Data were collected through observation, interviews, and document review, and were analyzed using the interactive model of data collection, data condensation, data display, and conclusion drawing and verification. Employee performance was assessed using five indicators adapted from Mangkunegara: work quality, work quantity, work discipline, responsibility, and initiative. The findings indicate that employees generally understand and follow the applicable standard operating procedures, conduct routine patrols, communicate persuasively with violators, and coordinate with related agencies. Work discipline and responsibility were assessed positively, particularly in relation to task allocation, adherence to instructions, coordination, and reporting. However, work quality has not yet produced sustainable outcomes because illegal parking reappears after enforcement operations. Work quantity remains constrained by the limited number of personnel and the wide area requiring supervision. Employee initiative is evident in direct warnings and the reporting of recurring problem locations, although preventive innovation remains limited. The study concludes that employee performance is reasonably good in carrying out operational duties but is not yet optimal in achieving sustained control of illegal parking. Improvements are needed in personnel deployment, data-based patrol prioritization, post-enforcement monitoring, and preventive measures.
Keywords:
employee performance transportation agency illegal parking law enforcement public administrationReferences
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